Terms & Conditions

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and applicable rules thereunder, including amended provisions relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which requires publication of rules, regulations, privacy policy, and terms of use for access or usage of the website www.goutpada.com (hereinafter referred to as the “Platform”).

The Platform is owned and operated by Goutpada, based in Bengaluru, Karnataka, India (hereinafter referred to as “Platform Owner”, “we”, “our”, or “us”).

By accessing, browsing, or using this Platform and its services, you (“User”, “you”, or “your”) agree to comply with and be bound by these Terms & Conditions, along with all policies referenced herein. If you do not agree with these Terms, please do not use this Platform.

1. User Responsibilities

By using our Platform, you agree that:

  • The information provided by you is accurate, complete, and up to date.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You shall use the Platform only for lawful purposes.
  • You will not misuse, disrupt, or attempt unauthorized access to the Platform.

Unauthorized use of the Platform may result in legal action under applicable laws.

2. Products & Services

Goutpada offers household, personal care, wellness, and Panchagavya-based products inspired by Ayurvedic traditions.

While we strive to provide accurate product descriptions and information, we do not guarantee that all product details, images, pricing, or content on the Platform are always error-free, complete, or current.

Product availability may change without prior notice.

3. Pricing & Payments

  • All prices displayed on the Platform are in Indian Rupees (INR).
  • Prices are inclusive or exclusive of applicable taxes as specified on the product page.
  • We reserve the right to modify product prices or discontinue products without prior notice.
  • Payments are processed through secure third-party payment gateways.

4. Shipping & Delivery

We aim to process and dispatch orders promptly. However:

  • Delivery timelines are estimates and may vary depending on location and logistics.
  • Delays caused by courier partners, weather conditions, government restrictions, or unforeseen events are beyond our control.

5. Return & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the Platform.

We reserve the right to refuse returns that do not comply with our return guidelines.

6. Intellectual Property Rights

All content available on the Platform, including but not limited to:

  • Logos
  • Product names
  • Text
  • Images
  • Graphics
  • Website design
  • Branding materials

are the intellectual property of Goutpada and are protected under applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

7. Prohibited Activities

You agree not to:

  • Use the Platform for unlawful purposes
  • Upload harmful or malicious content
  • Attempt unauthorized access to our systems
  • Interfere with website security or operations
  • Use automated systems to scrape or copy data

Violation may result in suspension of access and legal action.

8. Third-Party Links

Our Platform may contain links to third-party websites for user convenience.

We are not responsible for the content, policies, or practices of third-party websites. Accessing such websites is at your own risk.

9. Disclaimer of Warranties

The Platform and its services are provided on an “as is” and “as available” basis.

We do not make warranties regarding:

  • Accuracy or completeness of information
  • Uninterrupted availability
  • Error-free operation
  • Suitability for specific purposes

Users are advised to independently evaluate products and services before purchase or use.

10. Limitation of Liability

To the fullest extent permitted by law, Goutpada shall not be liable for any:

  • Indirect damages
  • Incidental losses
  • Consequential damages
  • Loss of profits or data

arising from the use or inability to use the Platform or services.

In any case, our total liability shall not exceed the amount paid by you for the relevant order or INR 100, whichever is lower.

11. Indemnification

You agree to indemnify and hold harmless Goutpada, its affiliates, employees, and partners from any claims, liabilities, damages, costs, or legal expenses arising from:

  • Your misuse of the Platform
  • Violation of these Terms
  • Infringement of third-party rights

12. Force Majeure

We shall not be held liable for delays or failure in performance caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Technical failures
  • Internet disruptions
  • Pandemic-related interruptions

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically for updates.

15. Contact Us

For any questions, concerns, or support requests, please contact us:

Goutpada
📧 Email: goutpada@gmail.com
📞 Phone: +91 73378 80991
🌐 Website: www.goutpada.com