Return & Refund Policy

At Goutpada, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Return Policy

We offer a 5-day return policy, which means you may request a return within 5 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in the original packaging.
  • Proof of purchase or order confirmation must be provided.

Certain items may not be eligible for return due to hygiene, safety, or nature of the product.

Return Process

  1. Contact our support team within 5 days of delivery.
  2. Share your order details and reason for return.
  3. Once approved, we will guide you through the return process.
  4. After receiving the returned product, our team will inspect it within 2 business days.

Refund Policy

Once your return is received and inspected:

  • We will notify you regarding the approval or rejection of your refund.
  • If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note:

  • Banks or payment providers may take additional time to process and reflect the refund.
  • If more than 15 business days have passed since refund approval and you still have not received the amount, please contact us.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging so we can resolve the issue promptly.

Contact Us

For return or refund-related queries, contact us:

Goutpada
📧 Email: goutpada@gmail.com
📞 Phone: +91 73378 80991
🌐 Website: www.goutpada.com