Privacy Policy

1. Introduction

This Privacy Policy describes how Goutpada (“we”, “our”, “us”) collects, uses, stores, protects, and processes your personal information through our website www.goutpada.com (hereinafter referred to as the “Platform”).

You may browse certain sections of our Platform without registering an account. By accessing or using our Platform, you agree to this Privacy Policy, our Terms of Use, and applicable laws of India relating to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use our Platform.

Our services are intended for users located within India, and your personal data will primarily be stored and processed in India.

2. About Us

Founded in 2017, Goutpada is a pioneering social enterprise based in Bangalore, Karnataka, dedicated to the conservation and welfare of India’s indigenous cow breeds.

Inspired by the ancient principles of Ayurveda, we create sustainable household, personal care, and healthcare products using Panchagavya—the five sacred derivatives of desi cows: milk, curd, ghee, urine, and dung.

Our formulations are inspired by traditional Ayurvedic scriptures and manufactured following Ayush and GMP standards to ensure quality, safety, and effectiveness.

At Goutpada, 100% of our profits are reinvested towards the protection, conservation, and welfare of native Indian cows, making every purchase contribute to preserving this invaluable heritage.

3. Collection of Personal Data

We may collect personal information when you:

  • Register or create an account on our Platform
  • Place orders for products
  • Subscribe to newsletters or offers
  • Contact customer support
  • Participate in surveys, promotions, or feedback activities

Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Date of birth (if voluntarily provided)

Payment Information

  • Transaction details
  • Payment method information

Note: Payment transactions are processed securely through trusted third-party payment gateways. We do not store complete debit/credit card details on our servers.

Technical & Usage Information

  • IP address
  • Browser type
  • Device information
  • Browsing activity and preferences
  • Cookies and analytics data

You may choose not to provide certain information; however, this may limit access to some features or services.

4. Use of Personal Data

We use your information for purposes including:

  • Processing and delivering orders
  • Providing customer support
  • Improving website functionality and user experience
  • Sending order updates and service notifications
  • Informing you about offers, products, and promotions
  • Conducting analytics, research, and surveys
  • Preventing fraud, unauthorized transactions, and security threats
  • Complying with legal obligations

Marketing Communications

You may opt out of promotional emails or messages at any time by using the unsubscribe option or contacting us directly.

5. Sharing of Personal Data

We may share your information with:

  • Trusted logistics and delivery partners
  • Payment gateway providers
  • Technology and service providers
  • Government or law enforcement authorities when legally required

We do not sell or rent your personal information to third parties.

6. Cookies & Tracking Technologies

Our Platform may use cookies and similar technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze website traffic and performance
  • Improve services and marketing effectiveness

You can modify your browser settings to decline cookies if preferred.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure. Users are encouraged to protect their account credentials and use secure devices while accessing our Platform.

8. Data Retention & Account Deletion

We retain your personal information only as long as necessary for operational, legal, accounting, or compliance purposes.

You may request deletion of your account or personal information by contacting us. Certain information may be retained if required for:

  • Pending transactions
  • Legal obligations
  • Dispute resolution
  • Fraud prevention

Some anonymized or aggregated data may be retained for research and analytics purposes.

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Withdraw consent for marketing communications
  • Request deletion of your personal data, subject to legal obligations

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external websites. Users are advised to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Goutpada
📧 Email: goutpada@gmail.com
📞 Phone: +91 73378 80991
🌐 Website: www.goutpada.com